Important – all returns must be accompanied by proof of purchase.
Including but not limited to:
- Face masks/covers
- Replacement filters
- Protective Kits
- Hand Gels/Sanitisers
- Surface Wipes
(bought directly from armorlondon.com)
If you have changed your mind; under Consumer Contract Regulations 2014, you have the right to return to us any unopened products(s) within 14 days of receipt of the product(s). The exclusion to this is items that are sealed for hygiene, if you have opened a mask’/face cover/filter/protective kit packaging we are unable to accept a return. If it is fully sealed (and the packaging in the same condition in which it was delivered to you) we can accept the return of that item ONLY.
You must send all product(s) concerned within 14 days of requesting your cancellation and return. Your refund will be processed within 14 working days of our receipt of your returned product(s) to your original payment method, less the cost of our basic shipping rate. (If you have purchased a special shipping rate such as; Next Working Day, International etc we will only refund our basic shipping cost to you as per the Consumer Contract Regulations 2014 rules.)
All of our masks/face covers, filters and protective kits are sealed for hygiene reasons; therefore, we are unable to accept returns of any masks or filters for any reason if the/their original packaging, including but not limited to; opened, torn, pierced or cut, or the product(s) having been washed, worn or handled in anyway (with the exception of manufacturing defects).
You are responsible for ensuring the safe and timely delivery of your returned items (we recommend using a tracked service). Postage costs will not be refunded, unless an item has a manufacturing defect, but you must provide proof of postage and a postal cost receipt to us via email at the time of posting.
(Items not bought directly from armorlondon.com)
Authorised Reseller - If you did not buy your product(s) directly from us via armorlondon.com (but from one of our authorised retailers), you must contact the retailer where you originally made the purchase. Please do not send any items to us.
Other sellers - Any items bought from third parties such as; auction sites (eBay etc), social media sites or your mates dad’s uncles brother in law, are not covered by any Armor London guarantee, refund or returns policy, including manufacturing defects as we do not permit the sale of any of our products via these channels and cannot guarantee their structural integrity or any levels of hygiene. – any items bought from these channels are exempt from any guarantee/warranty, protection or service by Armor London and its affiliates.
Please note that any items bought on sale or through discounted promotional periods are exempt from any returns whatsoever (including but not limited to; buy one get one free, clearance lines etc).
If we receive any product(s) or packaging that signs of use, liquid or malicious damage, they will be rejected and disposed of. You will be notified if this happens. No refunds for the item or its postage will be granted in this instance.
To return your product, please send a return request first to firstname.lastname@example.org so we can issue you with a reference number.
If you return to us, any product(s) that has been soiled, or exposed to a contaminated environment, it along with all accompanying items (packaging, letters, envelopes etc) will be disposed of and no refunds will be offered under any circumstances. You may receive an email informing you of this.
Manufacturing Defects (if applicable):
We accept returns of product(s) (excluding replaceable mask filters) that have a manufacturing defect (these defects will be considered upon your initial contact about an issue and will need to be assessed by one of our team).
Defects must present themselves during first use and within the first 30 days of delivery. Please click here for information on our Armor London 90 Day Guarantee.
Any issues arising from using or washing our products, including but not limited to pilling (bobbles) shrinkage, sweat marks, threading etc are not considered manufacturing defects but a by-product of use.
As replacement filters are hygienically sealed single use items with no definitive rules on the length of their use, we cannot accept the return of any filters under any circumstances if they have had their original packaging opened.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be sent to your credit card or original method of payment, within 14 working days. Please note that this only applies to items purchased through our website. - we do not offer refunds or returns of ANY product(s) that were not purchased from us directly, as these can ONLY be handled by the retailer where you made the purchase originally.
We use PayPal and Braintree as the payment processors on our website, in some instances PayPal can take anywhere between 10 - 30 days to process refunds. Please do be advised that your refund may take up to 30 working days (sometimes longer) to show on your account/statement depending on your billing cycle.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com – you will be required to offer proof of not having received a refund if it is showing as having left our account.
Exchanges (if applicable)
For any items that are exchanged, repaired or replaced - these items will only be sent via Royal Mail 2nd Class postage within 5 working days of us receiving or agreeing to offer a replacement (excluding weekends, public or bank holidays). For items shipping outside of the UK, these may take an unspecified amount of time to reach you and is entirely dependent on your local postal service and customs authorities (import duties and taxes are to be borne by the receiver). Items will only be shipped the following UK working Friday.
(Purchases from armorlondon.com only)
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he she/they will find out about your return. – however, the gift giver must contact us first.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Health and personal care items (masks, face covers, filters, protective kits)
To complete your return, we require a receipt or proof of purchase and reserve the right to reject any returns that do not provide this proof.
(Items purchased directly from armorlondon.com)
The same terms as above apply for all non-hygienic items (face masks/covers, filters, protective kits), however if an item has been opened, as long as it is returned to us and meets the below requirements, we will accept the return.
- Undamaged (scratches, chips, dents, marks, liquid damage/marks)
- All original packaging
- You have notified us of your wish to return the item(s) within 14 days of delivery to you
- You returned it to us within 14 days of your notification to us
- The item(s) was purchased directly from armorlondon.com
- The item(s) was purchased by you personally
Please note, we do not offer refunds or pre-paid postage for items to be returned to us, the sender is solely responsible for these costs and the integrity of the item(s).
If you have notified us outside of the 14 days mentioned above, we are only able to accept returns for items with manufacturing defects. Proof of purchase is required.
(Items not purchased directly from armorlondon.com)
Please contact the retailer/person from where you bought the item, we are unable to assist with any items for any reason that were not purchased directly from us or one of our authorised sellers.